Tech Tips – Missing Cup Error

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Have you ever turned on your machine, put in fresh stacks of pods, and hit Start, only to be met by a “Missing Cup on Fork” message?

This is one of the most common calls our tech department receives, and typically one of the easiest issues to resolve!

If you find yourself getting this error, there are two things you will want to do. First of all, check to confirm your stack count is set correctly. If you are using 12 count stacks of pods, you’ll want to confirm that your stack count is also set to 12.

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Second, you will want to make sure the cup sensors are clean and not being blocked by coffee build up. The cup sensors are located right above the forks and are easily accessible by removing the top cover and the clear cover, located between the two cup pressure knobs. Using a damp microfiber cloth or paper towel, wipe off the underside of the sensors, making sure they are clear and unobstructed. Do not use alcohol on the sensors, as it can cause them to fog up.

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Now that your cup sensors are clean double check your stack count to make sure it is correct. Usually, it’s just as simple as that and you’re good to go!

If you are still having problems, please do not hesitate to reach out to our tech team. We’re here to help!

For more troubleshooting tips, please visit our support site.