Technical Support
iFillSystems is here to support your efforts in maintaining your manufacturing equipment and optimizing your production.
Live support is available Monday through Friday 8 AM - 5 PM PST.
Filling Machine Parts
Replacement parts are available for immediate shipment from our warehouse based in Washougal Washington. As the original manufacturer, we also make custom parts to meet any unique requirements. For instance, in consultation with our customers, we can make customized fill cylinders to fit any unique characteristics of your blend.
Repairs & Maintenance
iFillSystems maintains a repair department that will address unforeseen issues in a way that meets your needs. Our customers have a range of capabilities and we adapt to them by providing everything from manuals to personalized problem solving. For example, the “Loaner Program” is a unique service where your machine is shipped to us for service. An equivalent machine is sent to your facility to keep production running while your equipment is being serviced. Repairs can also be made via phone, video conference calls and even a site visit by a trained technician at your location.
Warranty
New filling machines come with a one-year warranty. It covers any replacement parts, loaner machines, and service calls. Extended warranties are also available.